Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Account

Our website is available to users worldwide, excluding certain remote areas and parts of Asia. You may browse our site without creating an account, but certain features (like making purchases) require account creation.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, product designs, and images, is the property of Sporti Shoes Shop or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, you may return it under our Returns Policy.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or, if possible, offer a suitable alternative.

3. Orders and Payments

3.1 Order Process

When you place an order, you will receive an acknowledgement email confirming receipt. This email is not an acceptance of your order, which only occurs when we dispatch your items.

3.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept Visa, MasterCard, JCB, and PayPal. You agree to pay all charges incurred by your account, including applicable taxes and shipping fees.

3.3 Shipping

We offer two shipping options:

• Standard Shipping (£12.95): via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: via EMS for orders over £50, delivered in 15-25 business days after dispatch

All orders are processed within 1-2 business days (excluding weekends and holidays). Delivery times are estimates and may vary.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

• Items must be in original condition (unworn, unwashed, with tags attached)
• Must include original packaging and all accessories
• Must be accompanied by proof of purchase

Important: For hygiene reasons, we cannot accept returns on climbing shoes that show signs of wear or have been used outdoors.

4.2 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days with your order number
2. Wait for approval and return instructions (within 2 business days)
3. Package items securely in original packaging
4. Ship to our Edinburgh facility using a trackable service

4.3 Refunds

Refunds will be processed within 5 business days of receiving your return, issued to your original payment method. Shipping fees are non-refundable except for damaged/incorrect items.

5. User Obligations

5.1 Accurate Information

You agree to provide current, complete, and accurate information for all purchases and account registrations.

5.2 Prohibited Uses

You may not use our website:

• For any unlawful purpose
• To impersonate others
• To interfere with the website’s operation
• To attempt to gain unauthorized access to our systems

6. Liability Limitations

6.1 Product Use

Sporti Shoes Shop is not liable for any injuries or damages resulting from improper use of our products. Our footwear is designed for specific activities as described in product details.

6.2 Website Availability

We strive to keep our website available 24/7 but are not liable for any temporary unavailability due to technical issues beyond our control.

6.3 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or practices of these sites.

7. Privacy and Data Protection

Your privacy is important to us. All personal information you provide is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use after changes constitutes acceptance.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

10. Contact Us

For questions about these Terms, please contact:

Sporti Shoes Shop
51 Hanover St
Edinburgh, GB EH1H 1FE
United Kingdom
Email: [email protected]