At Sporti Shoes Shop, we craft adventure footwear designed to withstand the toughest trails. But we understand that sometimes the fit isn’t quite right or your needs change. That’s why we offer a straightforward returns process—because we want you to be as confident in your purchase as you are in your footing.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In the original packaging with all accessories
  • Accompanied by proof of purchase

Important: For hygiene reasons, we cannot accept returns on climbing shoes that show signs of wear or have been used outdoors. These items must be returned in pristine condition with clean soles.

How to Return or Exchange

Follow these steps to initiate your return or exchange:

  1. Contact our team within 15 days of delivery at [email protected] with your order number and return request
  2. Wait for approval – We’ll respond within 2 business days with return instructions
  3. Package your items securely in the original packaging
  4. Ship your return to our Edinburgh facility using a trackable service
  5. Wait for processing – We’ll notify you once we receive and inspect your return

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Refund Information

Once your return is approved:

  • Refunds will be processed within 5 business days of receiving your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for damaged/incorrect items)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Include a note specifying your desired replacement item and size
  3. We’ll ship your new item once we receive and process your return
  4. You’ll be responsible for any price difference and additional shipping costs

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Sporti Shoes Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Item(s) to return/exchange: – [Product Name] – [Size] – [Reason for return/exchange] For exchanges, I would like: – [New Product Name] – [New Size] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Return Address

Send your returns to:

Sporti Shoes Shop Returns
51 Hanover St
Edinburgh, GB EH1H 1FE
United Kingdom

For any questions about our returns policy, contact our adventure-ready customer service team at [email protected].

Happy trails from the Sporti Shoes Shop team!