FAQ

We specialise in high-performance footwear for outdoor adventures, including climbing shoes, trail running shoes, sandals, slippers, and other accessories designed for active lifestyles. Our products are built to withstand mountain trails, urban exploration, and climbing expeditions.

Each product page includes detailed sizing information specific to that model. We recommend checking these guides carefully as sizing can vary between different types of performance footwear (e.g., climbing shoes often fit differently than trail runners). If you’re between sizes or need specific advice, our team can help – just email us with your usual size and the model you’re considering.

Absolutely! Our footwear is designed to meet the demands of serious adventurers, whether you’re a professional athlete or an enthusiastic amateur. We select products that offer the technical features required for high-performance activities while maintaining comfort for extended wear.

We provide two shipping methods tailored for adventurers:

Express Delivery (DHL/FedEx): £12.95, delivery in 10-15 days after dispatch with full tracking.
Free Standard Delivery (EMS): Free for orders over £50, delivery in 15-25 days after dispatch.

All orders are processed within 1-2 business days before shipping.

We ship globally to most destinations, though we currently cannot deliver to some Asian countries and remote areas. Our system will automatically check your address during checkout and inform you if we can’t ship to your location. We’re continually expanding our delivery network to serve more adventurers worldwide.

Your performance footwear is packed in protective materials designed to withstand international shipping while minimizing environmental impact. We use just enough packaging to ensure your shoes arrive in perfect condition, reflecting our commitment to both product quality and environmental responsibility.

We offer a 15-day return policy from the date of delivery. If your footwear doesn’t meet your adventure needs, simply contact us at [email protected] to initiate a return. Items must be in unworn condition with original packaging. Please note that return shipping costs are the customer’s responsibility unless the item is faulty.

Once we receive your returned item and verify its condition, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account will depend on your payment provider, typically adding another 3-10 business days.

Yes! We’re happy to help with exchanges. Please contact us within 15 days of receiving your order, and we’ll guide you through the process. You’ll need to return the original item (following our return policy), and once received, we’ll ship your replacement. Additional shipping charges may apply depending on your location and the exchange item.

We accept all major payment methods to make your purchase smooth and secure: Visa, MasterCard, JCB, and PayPal. All transactions are processed through secure, encrypted systems to protect your financial information.

Absolutely. We use industry-standard encryption and security protocols to protect all transactions. We don’t store your full payment details on our servers, and all payments are processed through PCI-compliant systems.

No, you can check out as a guest. However, creating an account lets you track your orders more easily, save your preferences, and makes future purchases quicker. We’ll never spam you – we only send essential order updates and the occasional adventure inspiration!